FAQ
1. Where is Rajesh Jewels located?
We’re located at #204 Lakshmi Complex 50 Feet Road Opposite Nirmala Store Bus Stop Hanumanthanagar Bangalore India Pin 560050 .
2. Do you have a physical store or are you only online?
Yes, we have a physical store and also ship all over globe through our website www.rajeshjewels.com.
3. What makes Rajesh Jewels special?
We offer handcrafted 92.5 sterling silver jewelry with elegant, trendy, and traditional designs backed by friendly service & safe delivery.
4. Are your products hallmarked?
Yes, all our silver jewelry is 92.5 certified and made from authentic sterling silver.
5. How long does it take to receive my order?
Orders are shipped within 24–72 hours, with delivery in 4–7 working days across India.
6. Do you offer express or same-day delivery?
We offer priority or express delivery in select cities. Contact us on WhatsApp for urgent requests.
7. How is my order packaged?
Each product is packed in secure, tamper-proof boxes, wrapped with bubble protection.
8. Is shipping free?
We offer free standard shipping on all prepaid orders. COD and express options may have nominal charges.
9. Do you ship internationally?
Yes! We ship worldwide. Please message us for international shipping charges and timelines.
10. Can I track my order?
Yes, you’ll receive a tracking link via SMS/email once your order is shipped.
11. What is your return or exchange policy?
We offer 7-day exchange on unused products. No returns or refunds.
12. Can I return a customized product?
No, customized or personalized jewelry is non-returnable.
13. How do I request an exchange?
Contact our support on WhatsApp within 7 days of delivery. Ensure the product is unused and in original packaging. Note: Return shipping costs must be borne by t
he customer.
14. Can I cancel my order?
Yes, cancellations are accepted within 3 hours of order placement.
15. Do you offer refunds?
No, we only offer exchange or store credit. Refunds are not available.
16. Can I customize my jewelry?
Yes! We offer name pendants, nazariyas, engraving, birthstones, and more. Custom orders take 7–12 working days.
17. Can I gift customized jewelry?
Absolutely! We’ll even include a personalized message card and gift-ready packaging.
18. Do you take bulk or wedding gifting orders?
Yes, we specialize in wedding giveaways, baby showers, return gifts, and corporate gifting.
19. Is the jewelry gift-wrapped?
Yes, our standard packaging is gift-ready, and we offer custom cards or festive wrapping on request.
20. Do you offer Rakhi or wedding special collections?
Yes, we launch seasonal gift collections for Raksha Bandhan, weddings, Karwa Chauth, Diwali, and more.
21. Can I add a gift message to my order?
Yes, just mention it during checkout or message us with your order ID.
22. What payment modes are available?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD).
23. Is COD available for all orders?
COD is available across most Indian locations with an additional charge.
24. Is it safe to shop from your website?
Yes, our website uses SSL encryption and secure payment gateways to ensure complete safety.
25. How do I know if my order is confirmed?
Once you place your order, you’ll get a confirmation via email and WhatsApp with your order details.
26. What kind of jewellery do you offer?
We offer necklaces, earrings, rings, anklets, nazariyas, mangalsutras, chains, and more in 92.5 silver.
27. What are your bestsellers?
Our top sellers include temple necklaces, oxidized anklets, CZ studs, and festive Jhuma's.
28. Is your jewellery daily-wear friendly?
Yes, our designs are lightweight, durable, and perfect for everyday or office wear.
29. Are your products unisex?
We have a separate men’s collection featuring bracelets, kada, rings, and chains in pure silver.
30. Do you launch new designs often?
Yes, we update our collection every month with trendy, seasonal, and festive jewellery drops.